Refund Policy

This Refund Policy outlines the official terms and conditions for return and refund requests placed on our website for all vegan plant-based protein products. This policy applies uniformly to all global customers and serves as the sole standard for judging eligible refund applications.
We support returns and refunds for products that remain unopened, unused, perfectly preserved in original packaging, and free from any man-made damage. Only products that meet intact commodity conditions can be approved for official return procedures.
All valid return applications must be submitted within the official eligible return period. Once our team receives and inspects the returned products to confirm compliance with return standards, we will initiate the formal refund procedure without unreasonable delay.
The full refund amount will be returned to the original payment method used for order settlement. All refund processing follows unified official procedures to ensure fairness and standardization for every customer.
We reserve the right to reject refund applications for products that are opened, consumed, improperly stored, artificially damaged, or lack complete original packaging. Applications submitted beyond the eligible return time scope will also be deemed invalid and unapproved.
We do not charge additional handling fees or service fees for any eligible and approved return and refund requests. All compliant after-sales services are provided free of charge for qualified orders.
We reserve the right to update and adjust this Refund Policy in accordance with platform operation optimization and industry compliance requirements. The latest policy terms will be displayed on the official website, and continued use of our platform services indicates acceptance of the updated rules.