Shipping Policy

Shipping Service Scope
We provide shipping services for all vegan plant-based protein products available for purchase on our official website. Standard shipping services cover residential and commercial delivery locations within our service coverage areas. We reserve the right to restrict shipping to certain regions due to local logistics regulations and regional delivery limitations.
Order Processing Period
All submitted orders will be verified and processed sequentially after successful payment confirmation. Order processing includes order information review, product inspection, packaging arrangement and logistics dispatch confirmation. Processing will be paused during official public holidays and non-business days, and will resume promptly on the next business day.
Packaging Standards
All plant-based protein products are packaged with food-safe, eco-friendly and vegan-compliant packaging materials. The packaging is designed to protect product quality, prevent damage, leakage and contamination during transit. Each package is equipped with necessary shipping labels and product identification information for logistics tracking and delivery verification.
 Shipping Dispatch Rules
Qualified processed orders will be handed over to authorized third-party logistics carriers for delivery. We cooperate with reliable logistics providers to ensure stable and standard shipping services. Once the order is dispatched, customers will receive official notification with relevant logistics tracking access information.
 Delivery Timeframe
Delivery time varies according to the destination region, logistics route and seasonal shipping conditions. General delivery duration covers standard transit periods for domestic and eligible international destinations. Unforeseen circumstances including extreme weather, logistics network delays and regional traffic adjustments may affect normal delivery progress.
Shipping Fee Regulations
Shipping fees are calculated based on delivery destination, package weight, package volume and selected shipping service type. Free shipping benefits may apply for eligible orders in accordance with our ongoing promotional rules and order qualification standards. Additional surcharges may be applicable for remote delivery areas and special shipping requirements.
Logistics Tracking Service
All dispatched orders support real-time logistics tracking throughout the entire delivery process. Customers can monitor the shipping status including transit, local delivery and final delivery confirmation via the designated tracking channel. We update logistics status synchronously based on information provided by logistics carriers.
Delivery Address Responsibility
Customers are solely responsible for providing accurate, complete and valid delivery address and contact information during order placement. We will not be liable for delivery failure, package loss or reshipping costs caused by incorrect, incomplete or invalid address information provided by customers.
 Undeliverable Package Handling
Packages that are undeliverable due to recipient absence, address mismatch, refused delivery or long-term unclaimed status will be returned to our designated warehouse. Relevant return shipping costs and processing fees will be borne by customers in accordance with policy rules, and reshipping service requires a new order arrangement.
 Damaged or Lost Package Handling
Customers shall check the package condition upon receiving delivery. For products damaged, missing or lost during transit, customers can submit a formal inquiry and claim application with valid proof materials within the specified period. We will verify the issue in coordination with logistics carriers and provide corresponding solutions in line with official policy standards.
Shipping Service Exclusions
We do not support shipping to regions restricted by local customs policies, international trade regulations and logistics service bans. Special prohibited goods inspection rules of different regions will prevail for cross-border shipping orders. We reserve the right to cancel or suspend shipping services for orders that violate relevant shipping regulations.
 Policy Update Rights
We retain the right to adjust and update this shipping policy at any time without prior individual notice. The latest version of the shipping policy will be published and take effect directly on our official website. Continued use of our website and purchasing services constitutes acceptance of the updated shipping policy terms.